Contact support
Last updated August 2026
Email us
Need help with billing, subscriptions or refunds? We are happy to help. We also welcome bug reports, accessibility issues and ideas for what Placement Pal should do next.
What to include
- The email address on your Placement Pal account.
- What happened, and what you expected to happen.
- For billing questions, the date of the charge (Paddle emails you a receipt for every payment).
Please do not include patient names, NHS numbers or any other identifiable details in your message — the same confidentiality rules that apply to your reflections apply here.
When you will hear back
Placement Pal is run by a small team, so replies usually arrive within two working days. Billing and refund questions are prioritised.
Billing, cancellations and refunds
Placement Pal Plus starts with a 14-day free trial, and you can cancel at any time from the Placement Pal Plus page in the app. See our refund policy for how refunds work, or pricing for what each plan includes. Payments are handled by our reseller Paddle.com, the Merchant of Record for all our orders — you can also look up your order at paddle.net.